Quality Assurance Guarantee
Free & Prompt Replacements for Defective, Misprinted, or Incorrect Items – Absolutely No Cost to You!
At Dog Mom Sweetie, your satisfaction matters. If you receive an item that is defective, misprinted, or not what you ordered, we’ll make it right with a free replacement—no restocking fees, no return shipping costs, and no hassle.
What Qualifies For A Free Replacement?
We’ll gladly provide a free replacement for the following issues:
- Defective Items: Damage such as holes, tears, or other flaws.
- Misprinted Items: Printing errors, including incorrect spelling or design.
- Incorrect Items: Wrong design, color, size, or order sent.
- Shipping Errors: Items shipped to an address other than the one entered at checkout.
Please note: Free replacements apply only to the issues listed above.
How Do I Request A Free Replacement?
1. Email support@dogmomsweetie.com with “Free Replacement” in the subject line.
2. Include:
- Your name and email
- Purchase date
- Reason for replacement
- Photo proof of the issue
- Receipt or proof of purchase
3. Wait for further instructions. You may or may not need to return the item.
We’ll review your request within 1 business day. Approved claims will be replaced immediately at no cost to you.
How Long Do I Have To Request A Replacement?
Please inspect your items upon arrival and notify us within 14 days of receipt to qualify for a free replacement.
Do I Have To Mail Back The Items To Receive A Free Replacement?
If a return is required, we’ll provide a prepaid shipping label so there’s no cost to you.
Need Help?
If you have questions, email support@dogmomsweetie.com. We’re always here to help!